All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at freya@freyasmithphotography.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
 
Freya Smith Photography

Attn: Returns
RMA #
43 Summerland Road
Minehead, Somerset TA24 5BS
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

The following items cannot be returned or exchanged:

●     Digital downloads

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

●     Sale items are FINAL SALE and cannot be returned.
●     Items must be returned in unused, resaleable condition